If you need additional assistance with the LockDown Browser, you can submit a ticket directly to Respondus support. During the webcam check, click the It's not working link and click the Need More Help? button. If you are experiencing trouble with your webcam when attempting to start an exam, live chat with a Respondus support agent is available right in the LockDown Browser. If it is not listed, click the + button to search for it in your Applications folder.įor more information visit the Apple support guide. Check the box next to LockDown Browser on the right.Click the lock icon in the bottom left and enter your Mac password to allow you to make changes to the settings.Go to Security & Privacy and then select Privacy.Click the Apple icon in the top left corner and choose System Preferences.If it is already on, toggle it off and back on again to help reset the permission.įor more information visit the Microsoft support guide. Make sure that Allow apps to access your camera is set to On.Click the arrow for 'restore settings to their original defaults,' and then click 'reset settings.' This will delete the Don’t open LockDown Browser designation you may. Select Settings in the pull-down list, then type 'reset' in the 'search settings' window. In Settings, enter Camera in the search box and select Camera privacy settings. To fix this in Chrome, click on the Customize and Control icon.Click the Windows icon on your taskbar or the Windows key on your keyboard and searh for Settings.Check that permission is allowed for your webcam. Your computer may be blocking access to the webcam for privacy reasons. MGuest will prevent your camera from loading. If you are on campus, use the eduroam network.Most times, the security will prevent your webcam from loading in LockDown Browser. Do not use guest wireless networks or networks at your place of employment.Network security settings can prevent the webcam recording from working in LockDown Browser. Webcam Troubleshooting - Respondus Monitor Network Refer to the LockDown Browser guide for more details. The download link is specific to each school that uses it. If the above steps fail to resolve your issue, a temporary workaround would be to use an external webcam.įor additional assistance, please contact Information Technology Services at 41 or through chat.Be sure to install the UM-Flint version of the LockDown Browser. In some cases, updating the driver may help.The webcam itself will track motions whether it’d be through your eyes or movements and could potentially flag your exam. Your professor may have told you that because they genuinely don’t know or they are trying to bait cheaters into doing so. If a computer camera driver was recently updated and your webcam has stopped working with LockDown Browser, consider rolling back to the previous version of the driver. The webcam is always on whenever you’re using the Respondus LockDown browser.Be sure to re-enable anti-virus software after troubleshooting. Temporarily disable anti-virus software. Do not select anything labeled splitter or filter. Ensure you select the physical internal or external camera. If necessary, you can change the camera during the webcam check via the change my webcam link.Run the webcam check and ensure your camera's image is shown.Run the system check to ensure your webcam is detected.Select the Help Center icon from the toolbar.
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